PUBLIC NOTICE
FIRSTPOWER ANNOUNCES TEMPORARY SUSPENSION OF VENDING AND PAYMENT SERVICES OVER MAJOR SYSTEM UPGRADE
May 22, 2026
FirstPower Electricity Distribution Company Limited hereby informs its esteemed customers and the general public that the Company has commenced a major upgrade of its billing and customer service system as part of ongoing efforts to improve operational efficiency and enhance customer experience.
The upgrade follows the successful approval and deployment of the second phase of the Company’s integrated postpaid system migration to the SuperEdge platform, a technology-driven solution designed to provide faster, more transparent and customer-friendly services.
As a result of the upgrade exercise, some services will be temporarily unavailable within the period stated below:
• Postpaid payment services will be unavailable from 6:00pm on Friday, May 22, 2026, to 12:00am on Sunday, May 24, 2026.
• Prepaid vending and electricity token purchase services will be unavailable from 12:00 midnight on Friday, May 22, 2026, to 12:00am on Sunday, May 24, 2026.
Customers are therefore advised to complete necessary payments and token purchases ahead of the scheduled downtime to avoid inconvenience.
Upon completion of the upgrade, customers will enjoy enhanced digital and self-service features, as the upgraded platform will provide them with improved service experience. With the new system, customers will be able to conveniently authenticate payment receipts through QR code scanning, generate transaction receipts, purchase electricity tokens, regenerate Key Change Tokens (KCT), apply for meters, retrieve token history, check outstanding bills and interact directly with customer service representatives.
Upon the completion, customers will also be able to make payments through SMS codes, bank transfers and WhatsApp-enabled self-service channels, and also access other such services from the comfort of their homes. Customers can access the Company’s self-service support platform via WhatsApp by saving 08150826233 and sending “100”.
The upgraded system will also support proposed migration to electronic billing (E-billing) initiatives coming up in June (next month), which will enable customers to conveniently receive their monthly electricity bills through email or SMS on their mobile phones. This will consequently bring an end to paper billing (physical distribution of paper bill).
Ahead of the launch of the electronic billing initiative, customers are encouraged to update their records through the Know Your Customer (KYC) process by providing their valid/updated phone numbers and email addresses to enable them to benefit fully from these improved services.
While we are set to take off with this weekend’s system upgrade in a short while, we sincerely regret any inconvenience the temporary service interruption may cause and appreciate the understanding and cooperation of our valued customers as we continue to improve service delivery across Anambra State.
For enquiries and assistance, customers may contact our 24/7 Customer Care lines:
0707 4610 088
0707 4610 095
Signed:
Izunna Okafor
Head, Communications
FirstPower Electricity Distribution Company Limited
